Accessibility Statement
What we have done so far, where the gaps still are, and how to reach us another way if this site does not work for you.
EB3 Hub wants this site to be usable by everyone, including people who use screen readers, keyboard navigation, magnification or captions. Many of the people we serve are reading in a second language, on an older phone, over a slow connection — accessibility and plain language matter here more than most places.
1. The standard we aim for
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. That is the benchmark referenced by the Americans with Disabilities Act guidance in the United States and by accessibility law in many other countries.
We describe this as an aim rather than a completed certification: the site has not yet been through a formal third-party audit.
2. What we have done
- Semantic structure — real headings, lists, landmarks and form labels, so a screen reader can announce the page in a meaningful order.
- Keyboard access — navigation, menus, accordions and forms can be operated without a mouse.
- Text alternatives — images that carry meaning have descriptive alternative text, and decorative graphics are hidden from assistive technology.
- Colour contrast — body text and interface colours are chosen for legibility against their backgrounds.
- Reduced motion — if your device is set to reduce motion, our scroll animations and slideshow transitions are switched off automatically.
- Responsive layout — pages reflow for small screens and remain usable when text is enlarged or the page is zoomed.
- Readable language — we write in plain English and explain immigration terminology rather than assuming it.
- Works without decoration — the content of the site does not depend on animation or on any single sense to be understood.
3. Known limitations
We would rather tell you where the gaps are than claim there are none:
- No formal audit yet. Our assessment is based on internal review, not an independent evaluation.
- Video content. Videos on the site may not yet carry captions or audio description. If a video matters to your enquiry and you cannot access it, contact us and we will give you the same information another way.
- Third-party pages. Payment pages are hosted by Stripe and WhatsApp conversations happen in Meta's apps. We do not control the accessibility of those services.
- Documents. PDFs we send you may not always be fully tagged for screen readers. Ask and we will provide an accessible alternative.
- Language. The site is currently published in English only.
4. If the site does not work for you
You never have to use this website to reach us or to be assessed. Every form on this site can be completed with a member of our team instead:
- Phone: (877) 920-2999
- WhatsApp: +1 (732) 800-2501 — voice notes are welcome if typing is difficult
- Email: [email protected]
Tell us what you need — a form completed over the phone, a document in large print, or information read aloud — and we will arrange it at no cost.
5. Tell us about a problem
If you hit a barrier on this site, we want to know. Email [email protected] with:
- the page address where the problem happened;
- what you were trying to do;
- the browser, device and any assistive technology you were using.
We aim to acknowledge accessibility reports within 5 business days and to tell you how and when we intend to fix the issue.
6. Contact
EB3 HUB LLC, 100 Matawan Road, Suite 325, Matawan, NJ 07747, United States · [email protected] · (877) 920-2999
